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IT support

IT support and repair for professionals and individuals

A breakdown? A clear, lasting solution

IT troubleshooting and support meet a simple, universal need: solving a technical problem quickly, effectively and without needless complexity. Hardware failure, network problem, virus, slow computer or server down: these situations can affect businesses as well as private individuals, non-profits or local authorities.

PharWeb handles all kinds of IT troubleshooting, on a one-off or targeted basis, independently of any managed IT contract. The goal is to provide a clear, lasting solution suited to the situation, whether remotely or directly on site.

A breakdown can happen at any time, in any kind of organisation. Each situation is analysed to propose a proportionate solution, without over-engineering or a one-size-fits-all approach. Our interventions cover in particular:

Professionals and freelancersSmall businesses, SMEs, companies and shopsNon-profits and local authoritiesPrivate individuals, occasionally
A broken computer, a scrambled screen, a repair and then a workstation that works again

Our 4-step process

  1. DiscussionExplanations and discussion about your IT problems.
  2. AnalysisHardware and software analysis of your IT environment.
  3. RepairHardware or software repair to fix the bugs encountered.
  4. ValidationTesting and validation of the solution so your work can continue.

Our areas of intervention

Workstations, security, hardware, network, servers and data: a precise diagnosis for the right intervention.

Workstation troubleshooting covers both business and personal computers. Interventions can address software, hardware or performance problems.

  • Windows, macOS, Linux and Android
  • Desktops and laptops, tablets and smartphones
  • Slowdowns, freezes, system errors, drivers
  • Boot failures, blue screens, crashes

Malware infections remain a common cause of malfunctions. They can affect performance, compromise data or block access to systems.

  • Detection and removal of viruses or malware
  • Cleaning of infected systems
  • Attempted decryption of encrypted data, depending on the type of attack and with no guarantee of success
  • Securing workstations after an incident
  • Advice to prevent it happening again

Hardware failures require a precise diagnosis to identify the source of the problem and avoid unnecessary replacements. Hardware diagnosis and repair can cover:

  • Hard drives, SSDs and storage devices
  • Motherboards, RAM, processors
  • Power supplies, graphics cards, sound cards
  • Peripherals and other internal components

Network problems can quickly bring a whole business to a halt. Network troubleshooting aims to restore a stable, working connection.

  • Internet boxes and provider access
  • Wired and Wi-Fi networks
  • Switches, routers, firewalls, powerline adapters
  • NAS, network equipment, IP cameras
  • Speed problems, outages or instability

Servers require a methodical and secure approach. Interventions can cover simple or more advanced environments.

  • Windows or Linux servers
  • Network services, shares, business applications
  • Performance or access problems
  • Server transfer or migration
  • Restoring service after an incident

Data loss is a critical situation, for professionals and private individuals alike. Data recovery requires a careful approach to limit the risk of permanent loss. The chances of recovery depend on the condition of the media: every intervention starts with a diagnosis, with no guarantee of success.

  • Hard drives, SSDs, USB sticks
  • Memory cards and external media
  • NAS and storage systems
  • Deleted or inaccessible data

Remote or on site

Depending on the nature of the problem, the intervention can be carried out remotely or may require an on-site visit. This flexibility reduces response times and adapts the solution to the real context.

Remotely, anywhere in France

Remote support allows fast handling of many incidents: software, settings, email, slowdowns, security.

On site, in Morbihan and Brittany

On-site interventions are preferred for hardware failures, complex network problems or critical environments. You can also drop off your equipment for diagnosis and repair.

Restoration and optimisation

Beyond troubleshooting, an intervention can also aim to bring a system back to optimal condition. This helps prevent future breakdowns and improve ease of use.

  • Software clean-up and optimisation
  • Hardware maintenance and checks
  • Updates and fixes
  • Usage and prevention advice

A clear, tailored approach

Every intervention follows a simple logic: understand the problem, explain the solution and act effectively. The goal is not to complicate things, but to resolve the situation for good, with a level of intervention suited to the real need.

A quote or estimate is provided before any repair.

Frequently asked questions

Yes. Troubleshooting is available on a one-off basis, independently of any managed IT contract.