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IT management tools

Information system management tools for businesses

Proven tools to run your IT system

Managing a modern IT system relies as much on human skills as on the tools used. To ensure reliable monitoring, a clear view of the IT estate, fast response to incidents and the ability to evolve over time, it is essential to rely on proven, structuring and long-lasting solutions.

For many years, PharWeb has relied on recognised professional tools for managing, monitoring and steering the IT system. These solutions can be deployed directly at the client’s premises (on site or in their infrastructure) or offered as SaaS, depending on needs, constraints and the desired level of autonomy.

The goal is always the same: to bring visibility, consistency and control to IT management.

On site or hosted in FranceAdministered by PharWebOpen source softwareIn-house GLPI plugins

Six tools, one way of steering

Asset management, monitoring, security, identities, support and business management: each tool covers a specific need, and all of them follow the same approach.

GLPI – IT asset, incident and IT service management

GLPI is a central tool in IT system management: it structures all IT processes around a single repository (IT assets, users, incidents, requests, contracts, suppliers and documentation). Every workstation, server, network device or piece of software is identified, tracked and logged. This reliable base makes it possible to anticipate problems, organise interventions better and have a real steering tool, both for the IT operator and for management.

GLPI is not just a ticketing tool: it is an extremely comprehensive platform that can adapt to the organisation of each business. PharWeb uses all of its advanced features (custom fields, business rules, workflows, automations, links with other tools) to move from reactive management to structured and proactive management of the IT system.

On site or in your infrastructureHosted in France and administered by PharWeb

GLPI plugins developed by PharWeb. To go further, PharWeb designs its own GLPI extensions, tailored to the practical needs of its clients.

Zabbix – Monitoring

Zabbix is a monitoring tool used to monitor in real time the state of IT systems. It provides essential visibility into the availability, performance and potential anomalies of infrastructure: servers, networks, services, devices and applications.

Thanks to monitoring, incidents are often detected before they are even visible to users. This makes it possible to act proactively, reduce interruptions and improve the overall stability of the IT system. Zabbix also keeps data over time, so that past incidents can be reviewed.

On site or in your infrastructureHosted in France and administered by PharWeb

Wazuh – Security monitoring

Wazuh is an open source security monitoring platform. Installed on servers, it continuously analyses their activity to detect attack attempts and suspicious behaviour.

In the event of an attack, Wazuh can trigger an automatic response, such as blocking the IP address behind the attempts. It also identifies vulnerabilities in systems and checks the integrity of sensitive files, so you can act before a flaw is exploited.

On site or in your infrastructureHosted in France and administered by PharWeb

Keycloak – Identities and single sign-on

Keycloak is an open source solution for identity and access management. It allows each user to access all their applications with a single account (single sign-on, or SSO), strengthened by two-factor authentication.

PharWeb also uses it to provide a company portal that brings together staff applications in a single entry point. Access is centralised and managed in one place.

On site or in your infrastructureHosted in France and administered by PharWeb

RustDesk – Self-hosted remote support

RustDesk is the remote control tool used by PharWeb for IT support, maintenance and user assistance. It allows fast intervention on workstations and servers, without travelling.

PharWeb hosts it on its own server: connections go through this server, not through a third-party service. Open source software with no per-seat licence, it fits into a structured support organisation, with controlled access and supervised use, ensuring the security and confidentiality of interventions.

On site or in your infrastructureHosted in France and administered by PharWeb

Dolibarr – Business management and ERP

Dolibarr is a business management solution that centralises many organisational aspects: sales management, invoicing, customers, suppliers, stock, projects and documents. Used by PharWeb for many years, it fits perfectly into an overall approach to the IT system.

Dolibarr is very flexible to use and can be adapted to the needs of micro-businesses, SMEs and non-profits. It covers the full sales management cycle (third parties, stock, quotes, invoices, accounting) while being customisable and open source, and brings consistency between IT management and business management.

On site or as SaaS

Monitoring dashboard displayed on a laptop screen

A consistent environment, not a pile of tools

The tools we use every day serve IT management that is clearer, more secure and more efficient. Whether deployed at your premises (on-premise) or as a hosted solution, PharWeb supports you in the choice, set-up and operation of these tools.

We recommend them, but we can also offer alternatives:

CentreonLibreNMSNetAlertXUltraViewerOpenCRM…

The goal is to build an environment that is consistent, readable and under control, rather than a pile of unconnected tools.

These tools are never used in isolation. They are part of an overall strategy that can include:

On site or hosted by PharWeb

This flexibility makes it possible to adapt each tool to the company’s context, while ensuring data security, service availability and regular updates.

At your premises

On-premise

Installation directly on your infrastructure, on site or in your existing environment
Integration with the tools and servers already in place
PharWeb supports the choice, set-up and operation

or

Hosted by PharWeb

SaaS

Hosting in France
Administration by PharWeb: updates, backups and maintenance
Data security and service availability

Frequently asked questions

Yes. Each tool can be installed on your infrastructure, on site or in your existing environment, or hosted in France and administered by PharWeb.